terms and conditions

Terms and conditionss

These terms and conditions (the “Terms and Conditions”) govern the use of www.4catsndogs.com (the “Site”). This Site is owned and operated by 4 Cats & Dogs Home Furnishing Inc.. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

 
 
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.​
 
 

Intellectual Property

All content published and made available on our Site is the property of 4 Cats & Dogs Home Furnishing Inc. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
 
 

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
 
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site; or
Act in any way that could be considered fraudulent.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
 
 

Accounts

When you create an account on our Site, you agree to the following:
 
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
 

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
 
Home furnishings and pet products.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
 
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
 
 

Payments

We accept the following payment methods on our Site:
 
  • Credit Card; and
  • PayPal.
 
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
 
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
 
 

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:
 
  • Standard delivery by post. Delivery takes 7-14 business days.
 
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
 
You will be required to pay delivery charges in addition to the price for the goods you purchase. If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
 
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
 
 

Free Shipping for Wholesale Orders

For wholesale customers placing orders within the United States, we are pleased to offer complimentary standard shipping for wholesale orders exceeding $5000 USD. Wholesale customers in Canada can enjoy free standard shipping on orders exceeding $2000 CAD.
 

Return Policy for Canadian Retailers

All products are considered final sale.
4 Cats & Dogs Return Policy allows for product returns and issuance of credit under the following circumstances:
  1. products arrive damaged
  2. product is defective
  3. products are shipped incorrectly
       ie. delivery of items not ordered
 
To qualify for return, items must be reported within 3 days of reception.
 
 

Furniture Warranty Policy

This warranty is provided by 4 Cats & Dogs Home Furnishings Inc. (“Manufacturer”) and covers defects in materials and workmanship for a period of one (1) year from the date of purchase of the product (“Product”). This warranty is valid only for the original purchaser of the Product from approved resellers, and is non-transferable.
 
 
Warranty claims for the Product must be accompanied by a valid proof of purchase. This include a sales receipt or invoice that clearly indicates the purchase date identity of the purchaser, and the Product’s details. If you believe your Product is eligible for warranty service, please contact the Manufacturer or visit the website at 4catsndogs.com for warranty claim instructions.
 
 
Warranty Exclusions: This warranty does not cover:
-Damages resulting from accidents, misuse, abuse, neglect, improper assembly, installation, or unauthorized modifications.
-Normal wear and tear.
-Cosmetic damage that does not affect the Product’s functionality.
-Products that have been used for purposes other than their intended use.
-Products purchased from unauthorized resellers or individuals.
-Products with removed or altered serial numbers.
 
 
If a defected covered by this warranty is discovered and reported during the warranty period, the Manufacturer, at its sole discretion, will repair or replace the defective  Product subject to the terms and conditions of this warranty.
 
 
Limitation of  Liability: To the extent permitted by law, Manufacturer’s liability under this warranty is limited to the purchase price of the Product.Manufacturer shall not be liable for any incidental or consequential damages, including but not limited to loss of data or economic loss, arising out of the use or inability to use the Product.
 
 
Governing Law: This warranty is governed by the laws of the jurisdiction in which the Product is sold. For any questions or concerns regarding this warranty, please contact:
 
 
4 Cats & Dogs Home Furnishings Inc.
1328 Marine Dr. SE
Vancouver, BCV5X 4K4
Canada
4catsndogs.com

Refunds

Refunds

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.
Refunds do not apply to the following goods:
  • Opened or used foam and textiles or rugs for sanitary reasons.

 

Returns

Returns can be made in person at the following location(s): At any of our store locations.
 
Returns can be made by mail. To return a good by mail, follow the following procedure: Pack goods safely to avoid any damage. Go to nearest post office and pay the necessary postage.
 

Consumer Protection Law

Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
 

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
 

Limitation of Liability

4 Cats & Dogs Home Furnishing Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless 4 Cats & Dogs Home Furnishing Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
 

Applicable Law

These Terms and Conditions are governed by the laws of the Province of British Columbia.
 

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and 4 Cats & Dogs Home Furnishing Inc. are unable to resolve any dispute through informal discussion, then you and 4 Cats & Dogs Home Furnishing Inc. agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and 4 Cats & Dogs Home Furnishing Inc.. The costs of any mediation will be shared equally between you and 4 Cats & Dogs Home Furnishing Inc..
 
Not withstanding any other provision in these Terms and Conditions, you and 4 Cats & Dogs Home Furnishing Inc. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
 

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
 

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
 
 

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:
 
4 Cats & Dogs Home Furnishings Inc.
1328 Marine Dr. SE
Vancouver, BC V5X 4K4
Canada
4catsndogs.com