Shipping Policy
Delivery Time
All products in stock are processed within 72 hours, and will usually arrive within 10-14 business days of ordering. Upon dispatch of your products from our warehouse, the customer will receive an email with the item’s tracking number which will allow you to track your items in transit.
Order Changes & Cancellations
If you wish to change the contents or delivery address for an order, contact 4 Cats & Dogs within 48 hours of placing the original order. Please be sure to mention the order number and items. J&M Home will confirm the change by phone or email.
Changes to the delivery address after the order is in transit will result in rerouting charges.
If you change your mind and would like to cancel your order, you will not be charged unless your order has already left our warehouse. If the order has already left our warehouse, you will be responsible for the shipping and return shipping charges.
Returns & Exchanges
14 day satisfaction guarantee upon delivery. If you are not satisfied with your purchase, please get in contact with us so we can make it right!
Our aim is for our customers to be completely satisfied. If you change your mind, you may return the item(s) in as-new condition within 14 days. Some exceptions to textiles like memory foam beds apply for sanitary reasons. For more information, please contact us.
To start your return process, please keep all original packaging and contact us right away so we can help you with everything you need for the return.
If you decide to return your item(s) we will refund the purchase price of the items less the initial cost of shipping. Unless the item is damaged, the customer will be responsible for the cost of return shipping.
Damaged Items
We take great care to make sure your items are shipped safely. In the unlikely event there is any damage upon receipt of your items, please refuse delivery and note the receipt with ‘Damaged Upon Arrival’. If the damage is noted after receiving your items, please contact us immediately so we can help you with the return & replacement of damaged items. Damage must be reported within 48 hours to be eligible for a refund.
The returned item will be inspected upon return. We will cover all associated shipping costs if the claim is accepted.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed, and credit will be applied to your credit card or original method of payment. This can take up to 10 days to appear on your statement.
If you have any questions, please contact us.
A few items cannot be returned, including:
- Gift cards
- Items marked as “Final Sale” or “Non-Returnable” on the sale page
- Items purchased as part of a bundle discount, unless entire bundle is returned
- Specific opened textile items made with memory foam such as dog beds. If the memory foam vacuum packaging is still sealed and unopen a return will be accepted.